SMS Privacy Policy
SMS Privacy Policy
Information Collection:
ROCElevators collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.
Use of Information:
Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.
Data Security:
We implement security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.
Terms of Service for SMS Communications and Consent for SMS Communication
By providing my phone number to ROCElevators, you agree and acknowledge that ROCElevators may send account notifications and customer care text messages to your wireless phone number for updates related to customer service and account-related information.
No mobile opt-in or text message consent will be shared with third parties or affiliates. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates.
If you have consented to receive account notifications and customer care text messages from ROCElevators, you may receive text messages related to your services and account. Below are examples:
Customer Care Example:
Good morning Sarah, this is ROCElevators. We wanted to give you a courtesy reminder of your scheduled service call tomorrow at 9 AM EST. Reply STOP to opt out of SMS messaging.
Account Notification Example:
Good evening Sarah, this is ROCElevators. This is an account notification that your service agreement is set for renewal in 30 days. Reply STOP to opt out of SMS messaging.
Standard Messaging Disclosures
Message and data rates may apply
Message Frequency: SMS frequency will be between 5-1000 messages daily company wide. Message frequency may vary depending on the type of communication.
You can opt-out at any time by texting “STOP”. Reply “START” to opt in to receive text messages again.
For assistance text “HELP” or visit our Privacy Policy and SMS terms and conditions. For more info please visit our Privacy Policy and Terms of Use page..